The following general conditions aim to define the legal framework that will apply in the relations between:
- the company LA SUITE which publishes the lasuitetoulon.com site, registered with the RCS of Toulon under the number SIRET 49470470300011, whose head office is located at 14 rue Anatole France, 83000 TOULON. S.A.S with capital of € 10,000 whose intra-community VAT number is FR56494704703.
- and any person visiting or making a purchase on the lasuitetoulon.com site.
Their purpose is to define the reciprocal rights and obligations of the two parties in the various stages of ordering one or more items.
Anyone registering on the site must necessarily adhere to these general conditions of sale, and thus accept them without reservation.
No purchase can be made on the site without having first accepted these conditions.
The Internet user can consult the general conditions of sale at any time by clicking on the "General conditions of sale" section at the bottom of the screen.
Modifications of the general conditions of sale
La Suite reserves the right to modify the general conditions of sale or to adapt them at any time without notice.
Thus, the applicable general conditions of sale will be those in force on the day of the order.
Also, the user of the site is invited to consult them before each purchase because any order constitutes unreserved acceptance of the General Conditions of Sale.
Customer limitation
The items displayed on the site are only offered for sale to non-commercial individuals.
Any user of the site declares to have the legal capacity allowing him to place an order on the site and allowing him to use a bank card.
Article 1: Products and availability
The lauitetoulon.com site offers clothing items and fashion accessories for sale.
The products sold are photographed and described as faithfully and accurately as possible.
The products sold are those which are described and visible on the site. La Suite reserves the right to withdraw from sale, at any time, any item on the lasuitetoulon.com site and / or to replace or modify any information associated with the Items appearing on this site. Any exhausted product will be reported.
The photos of illustrations used on our site come either from our suppliers or from our own shooting and may show, in the case of supplier photos, certain products that we market with other products that we do not sell.
Certain items sold on the site (in particular items from previous collections) have already been offered for sale in our La Suite boutique in Toulon.
Article 2: Order
Any Order implies an obligation of payment.
Orders are exclusively received on the Internet after acceptance of these general conditions of sale. To place an order on the lasuitetoulon.com site, you must be registered. When registering, you will be assigned a username and password.
Any Order is subject to prior acceptance by La Suite and is not definitively confirmed until the Customer has received an email confirming the shipment of the Item (s).
The data relating to the orders are kept on reliable and durable data-processing supports. They are considered as proof of the contractual relations between the parties in the same way as any document drawn up, received or kept in writing.
Article 3: Payment and security
Any Order implies an obligation of payment by credit card or Paypal.
On the lasuitetoulon.com site, payment for purchases is made when ordering either by credit card or Paypal.
For payment by credit card / Paypal
We charge your credit card at the time of ordering.
Paypal payments are also cashed when ordering.
We accept cards bearing the initials "CB" and / or bearing the VISA or EuroCard mark. Master Cards accepted in France and e-bank cards are also accepted.
For payment by credit card, the lasuitetoulon.com site guarantees perfect payment security thanks to the Stripe system: the benchmark for secure payment on the Internet. This system is used in particular by the largest French e-commerce sites and by the majority of banks.
Indeed, all the phases of payment to be made between the buyer and Stripe are fully encrypted and protected. The data relating to your bank card number are encrypted from your computer and are thus transmitted encrypted directly to the banking operator, who decrypt them and manage the direct debit authorizations.
Your bank details
The protocol used is SSL coupled with electronic banking. This means that the information related to the order and the credit card number do not circulate in clear on the Internet. The credit card number is not printed on any paper, invoice, slip or other listing.
The merchant has no knowledge of the card numbers. Card numbers are never kept after transmitting the payment transaction to the merchant's bank. Thus, no one has computer or printed access to the details of buyers' bank cards.
CB Anti Fraud System
In order to protect itself against Internet fraud, La Suite has implemented the following measures:
- Record your IP address, as well as the exact dates and times of the transaction. This unique and formal identification commits you contractually. Of course, if you have no intention of wrongdoing, these elements will remain confidential.
- Any attempt at fraud, for any amount whatsoever and whatever the origin, will be subject to criminal prosecution. All the data collected about you will then be sent to the Public Prosecutor's Office for investigation. Reminder of the terms of Article 313-1 of the Penal Code: "The swindle is the fact, either by the use of a false name or of a false quality, or by the abuse of a true quality, either by the use of fraudulent maneuvers, to deceive a natural or legal person and thus determine them, to their prejudice or to the prejudice of a third party, to hand over funds, securities or any good, to provide a service or to consent to an act operating obligation or discharge. The swindle is punished by five years imprisonment and a fine of 375,000 euros. "
Before validating an order by bank card and to avoid any attempt at fraud, La Suite reserves the right to ask the customer for a photocopy of his identity card, as well as the 3 numbers on the back of his bank card (cryptogram).
3D Secure program
To strengthen transaction security, La Suite has implemented the 3D secure program.
This is a program created by the international issuers Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) to strengthen the security of online payments. It is based on the implementation of an additional control during an online purchase: in addition to the bank details, the buyer is invited to enter a personal data allowing his bank to identify him and validate the transaction. .
The authentication methods are specific to each bank.
Since the end of 2010, at the instigation of the Banque de France, all French banks have equipped their cardholders with a strong authentication method. If a cardholder does not have an authentication code, they must contact their bank.
Article 4: Price
The prices displayed on the site are expressed in euros, all French taxes included (French VAT and other taxes applicable on the day of the order), excluding handling and shipping costs. The delivery costs are indicated before the validation of the order.
Orders made from Switzerland and overseas territories will be exempt from French VAT (20%).
All orders, whatever their origin, are payable in euros. The lasuitetoulon site reserves the right to modify its prices but the products will be invoiced on the basis of the prices in force at the time of the order entry.
Promo codes cannot be combined with each other, a code can only be used for a single order. The promo code cannot be reused for a return or an exchange.
Article 5: Delivery
5.1 How are the items delivered?
Parcels are delivered by post in "Colissimo tracking" and "Chronopost" against signature of the recipient or any person specially appointed. This digitized signature and its reproduction are proof of delivery of the package.
It allows you to freely choose the place where you want to be delivered:
- At the address of your choice (home, office, etc.).
- In the post office of your choice among the existing 10,000.
- At one of the many merchants in the partner network of La Poste.
The different delivery options are available to you when you finalize your order basket.
For Colissimo
For parcels delivered to the address of your choice, if the recipient of the parcel is absent at the designated address, a notice of transit and of the parcel being held is left in the recipient's mailbox. . This notice indicates the contact details of the Post Office where the recipient can collect the item. Any parcel thus pending is delivered to the addressee or to his agent, duly authorized for this purpose on presentation of an identity document and against signature. The duration of the parcel pending is 15 consecutive days from the day after the day on which the notification of pending appeal is filed.
In the event of errors or inaccuracies in the wording of the buyer's contact details or company delivery, LA SUITE cannot be held responsible for the inability to deliver the order.
In the case of delivery to a merchant, the product cannot be returned directly to them. The return must be made according to the clauses set out in article 6.
For Chronopost
If the recipient of the package is absent, Chronopost calls the customer to arrange a new visit or an appointment. In the event of repeated absence, the package will be placed in your post office or at a Chronopost collection point.
For the smooth running of the delivery, it is up to the buyer to carefully inform when ordering his delivery address. He can modify it by contacting customer service, or adding a new one in the "My account" section or by contacting customer service for the current order.
In the event of errors or inaccuracies in the wording of the purchaser's contact details or company delivery, La Suite cannot be held responsible for the inability to deliver the order.
Case of delivery to a company: La Suite's responsibility ends when the stamp or signature of the company or its representative is affixed on the carrier's slip.
For DHL deliveries
If the recipient of the package is absent, a calling card will be left and a new visit will be made the next day. You can change the date of this second visit with your tracking code until 10:30 p.m. If during the second visit you are absent, the package will be available for a period of 5 days at a DHL drop-off point.
For the smooth running of the delivery, it is the customer's responsibility to accurately provide all the details necessary for the proper delivery of his order and for perfect delivery (access code, access specification for example). The customer can modify his information by adding a new one in the "My account" section or by contacting customer service for the current order.
In the event of errors or inaccuracies in the wording of the buyer's contact details or company delivery, LA SUITE cannot be held responsible for the inability to deliver the order.
Case of delivery to a company: LA SUITE's responsibility ends when the stamp or signature of the company or its representative is affixed on the carrier's slip.
Click and Collect
This means of delivery allows you to pick up your package in store. You will be notified via an SMS and / or a call from the store you have selected once your package is ready to be picked up. You will be required to provide identification to collect your package. Note that you do not have the possibility to try in store.
If you want to return an item, the procedure will be the same as for a classic return. You must print your return slip via the site.
5.2 What are the delivery times?
5.2.1 For France
After receipt of the order, the corresponding package will be sent to the Post Office:
- - either the same day,
- - either the working day following the order.
From that moment on, La Poste undertakes to make every effort to ensure the distribution of the items or the first transit advice note of the items entrusted to it.
For Chronopost: the shipment of your order, if it is placed before 9 a.m., will take place the same day. For any order placed after 9 a.m., shipment will be made the day after the order is taken over from Monday to Friday. (except: public holidays and traffic bans)
For Colissimo: the second working day following the day on which the order is taken over.
In any case, delivery times should not exceed one month.
When the package is shipped, the buyer will receive an email confirming the shipment of his package, with a tracking number that will allow him to track it online on the site www.chronopost.fr for Chronopost, www.coliposte.net for Colissimo or on www.dhl.fr for DHL deliveries.
Incidents (blocking of road networks, etc.), losses at the level of processing centers can cause delays, the buyer can report them to us by sending us a message via the "Contact" section, reminding us of his number Colissimo, Chronopost or DHL.
You can find the details of delivery times for France and Corsica in the table below under "shipping costs".
5.2.2 For other countries
Delivery times range from 1 to 10 working days depending on the delivery method chosen and the destination. (See the table below under "Shipping costs").
5.3 Shipping costs
5.3.1 For France
Delivery is free in mainland France. Free delivery only applies to Mondial Relais deliveries. The buyer must therefore take into consideration that delivery to a relay point is less secure than home delivery by post or by a private carrier. La Suite will not be held responsible for any lost packages or incorrect entry of information. Chronopost, Colissimo or DHL deliveries are your responsibility. In view of the transport available in the Corsica region, we cannot offer delivery to this region.
COLISSIMO SIGNATURE: € 7 and free for orders over € 150
CHRONOPOST HOME: 10 €
DHL: 15 €
DHL ECO: € 12 and free for orders over € 1,200
Shipping costs are calculated automatically and are indicated before the validation of each order. Below this purchase amount, the shipping costs are visible in the table below, depending on the deadlines and our different providers.
5.3.2 For other countries
EUROPE
COLISSIMO SIGNATURE: € 12 and free for orders over € 1,200
DHL: 20 €
DHL ECO: € 15 or € 23 (depending on the country) and free for orders over € 1200
REST OF THE WORLD
COLISSIMO SIGNATURE: € 35 and free for orders over € 1,200
DHL: 40 €
DHL ECO: 30 € and free for orders over 1200 €
Depending on the country of delivery and the carrier chosen, your order may be subject to customs charges. La Suite will not be held responsible for any customs charges applicable in the country of destination.
5.4 Delivery issues
We strongly recommend that you, if the original packaging is damaged, torn or opened at the time of delivery, to check the condition of the items in the presence of the deliveryman and to immediately make reservations on the delivery slip. , or even to refuse the package.
We strongly recommend that you systematically check the contents of the package in the presence of the carrier, in order to check the condition of the items, even if your package does not show signs of deterioration. If they have been damaged or stolen, you must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
To obtain the refund, the buyer must inform us of any problem observed by sending us a message via the "Contact" section. He must give a detailed report of the problem observed (eg damaged package, already open, etc.). The buyer may be asked to provide a photo of the damage by email.
In the event of non-delivery of the package by post, the buyer must inform La Suite on the web via the "Contact" section. We will then open an investigation with the departments concerned. An email indicating that an investigation is open will be sent to you. The deadlines for a definitive response from La Poste vary from 4 to 6 weeks. If the package is found, it will be sent to the customer according to the usual procedure. If the package is declared lost and there is no more stock available to ensure a second shipment, the order will be refunded as soon as possible.
In the case of a package signed by the customer or an agent, if a package is signed by the customer or an agent, this amounts to a confirmation of a good delivery and LA SUITE is no longer responsible for a failure to deliver. If you entrust the reception of your package to an agent, he becomes responsible for your reception of your package.
Article 6: Return of products
For returns from France:
Returns must be made within 14 days of receiving your package. Any return may give rise to a refund depending on your payment method.
1. Use our return portal: https://lasuitetoulon.shipping-portal.com/rp/ to generate your return label. You will need your delivery postcode and order number.
2. Return the items in their original condition, with all their accessories (packaging, dust bag, etc.) and their label. Items must be intact and have never been worn or washed.
Return Address: Boutique La Suite - 14 rue Anatole France - 83000 Toulon
Depending on the amount of the item, we advise you to opt for a package with a tracking number and additional insurance. The buyer is responsible for the package until it is received by our team.
3. After inspection of the return by our team in compliance with the return policies. We will confirm acceptance of your return and refund the order. La Suite reserves the right to refuse a return request.
For returns from Abroad:
Returns must be made within 14 days of receiving your package. Any return may give rise to a refund depending on your payment method.
1. Return the items in their original condition, with all their accessories (packaging, dust bag, etc.) and their label. Items must be intact and have never been worn or washed.
Return Address:
Boutique La Suite
14 rue Anatole France
83000 Toulon
FRANCE
Depending on the amount of the item, we advise you to opt for a package with a tracking number and additional insurance. The buyer is responsible for the return shipping costs and the package until it is received by our team.
2. After inspection of the return by our team in compliance with the return policies. We will confirm acceptance of your return and refund the order. La Suite reserves the right to refuse a return request.
Our return policy
If you made a purchase with a promo code, it cannot be reused in the event of a return, even if you wish to take the same product back.
Underwear is considered to be “Sensitive goods” within the meaning of article L 121-20-8 of the Consumer Code and may not, for reasons of hygiene and health protection, be subject to return and refund.
In accordance with the provisions of articles L121 et seq. of the Consumer Code, each user of the site has a withdrawal period of 14 days from receipt of his package to return one or more items, at his expense and risks, without having to justify the reason. If the deadline expires on a Saturday, Sunday and a public holiday, the deadline is extended until the next working day at midnight.
Returns that do not meet our policy will not be accepted and will be sent back to you.
If a product is missing from your order, we ask you to notify us as soon as possible (24 hours after receipt of the product). You will be asked for photos of your package as well as the initial packaging in order to respond to a potential refund.
Clothing
Try out your pieces with great care. Items must be returned new and unused; they must also have the labels intact and attached.
Bags
Handle light-colored bags with care if you are not yet sure if you want to save the item. Please note that dark clothing may rub off on light bags.
Shoes
When trying on your shoes, be careful not to damage the soles or the box. Consider returning the protective case and the original box - these are considered part of the item. Place the shoebox inside another box to prevent damage during transport.
Colors
We do our best to display the colors of the items offered as accurately as possible. However, screen resolutions for computers, tablets and smartphones vary from device to device.
In all cases, we ask that all returns be packed in their original packaging (bag or / and box of the brand + bag and / or box). If any packaging is missing, we reserve the right to charge you for it.
Article 7: Intellectual property
All texts, comments, works, illustrations and images reproduced on the sites published by LA SUITE are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different, or even more restrictive, provisions of the Intellectual Property Code. Any other use constitutes an infringement and is sanctioned under Intellectual Property without prior authorization from La Suite. Any total or partial reproduction of the sites published by La Suite is strictly prohibited.
Article 8: Personal data
All information provided during your visits to lasuitetoulon.com is strictly confidential. The files are registered with the National Commission for Computing and Liberties (CNIL).
La Suite undertakes not to disclose any personal information that you provide to us to third parties. These are confidential. They will only be used by its internal departments to process your order and to strengthen and personalize communication.
Consequently, in accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose your personal data.
To find out more, you can consult our privacy policy.
To do this, all you have to do is send us an online request, indicating your name, first name, address and if possible your customer reference: - by e-mail: by filling out our contact form
Article 9: Liability
La Suite cannot be held liable for all the inconveniences and damages inherent in the use of the Internet network (disruption of service, external intrusion, computer viruses, etc.).
Article 10: Guarantees, mediation claim
Guarantees
All our products benefit from:
- the legal guarantee of conformity
- the legal guarantee against hidden defects.
To be able to benefit from the product warranty, it is imperative to keep the purchase invoice for the product.
The contractual guarantees do not cover:
- abnormal or improper use of the products. In this regard, we invite you to carefully consult the maintenance advice,
- defects and their consequences linked to use not in accordance with the use for which the product is intended,
- faults and their consequences linked to any external cause.
In any case, La Suite cannot be held responsible in the event of the manufacturer's refusal to apply its warranty for the reasons set out above.
When acting as a legal guarantee of conformity, the consumer:
- has a period of 2 years from the delivery of the property to act;
- can choose between repair or replacement of the good
- is exempt from providing proof of the existence of the lack of conformity of the good during the six months [24 for new goods] following the delivery of the good.
The legal guarantee of conformity applies independently of the commercial guarantee that the seller has possibly granted to the consumer.
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, he can choose between the resolution of the sale a reduction of the price of sale in accordance with article 1644 of the civil code.
Article 11: Customs duties
Any order placed on lasuitetoulon.com and delivered outside mainland France may be subject to any taxes and customs duties that may be imposed when the package reaches its destination.
These customs duties and any taxes related to the delivery of an item are your responsibility and are your sole responsibility.
We are unable to verify applicable customs duties and taxes.
To find them out, we advise you to check with the competent authorities in your country.
Article 12: Customer service
For any information or question, our customer service is at your disposal:
- through the Contact section By clicking here.
- by phone: (+33) 04 94 63 77 64
- by email at boutiquelasuite@orange.fr
Article 13: Legal notices
The lasuitetoulon.com website is published by the company La Suite registered with the RCS of Toulon under the SIRET number 49470470300011.
The head office is located at 14 rue Anatole France-83000 Toulon. S.A.S with capital of € 10,000 whose intra-community VAT number is FR 41 519 233 282.
Host: Cloudways
Webmaster: Juliane Desroches